Terms & Conditions

1. General Information

These Terms & Conditions apply to all users of our website, customers placing orders, and visitors dining with us.
By accessing our services, you confirm that you are at least 18 years old or using our services under adult supervision.

2. Orders & Payments

  • All orders must be placed through our website, phone, or in person.

  • Prices listed on the website may change without notice.

  • Payment must be completed at the time of ordering unless otherwise stated.

  • We accept:

    • Credit/Debit Cards

    • Online payments

    • Cash on collection (if allowed)

Important: Once an order is placed and prepared, it cannot be canceled or refunded unless there is a genuine issue caused by us.

3. Delivery Terms

  • Delivery time may vary depending on location, weather, and order volume.

  • We use trusted delivery partners (e.g., DPD or others) to ensure safe delivery.

  • Customers are responsible for giving the correct delivery address and being available at the time of delivery.

  • If delivery fails due to wrong address or unavailability, a re-delivery charge may apply.

4. Food Quality & Allergies

  • We prepare food fresh using high-quality ingredients.

  • If you have allergies, it is your responsibility to inform us before ordering.

  • We cannot guarantee that dishes are 100% allergen-free due to shared kitchen equipment.

5. Reservation Policy

  • Reservations can be made through our website or phone.

  • Late arrivals (more than 15 minutes) may result in the table being released to other guests.

  • Group bookings may require advance payment or deposit.

6. Refund & Replacement Policy

We only offer refunds or replacement when:

  • The wrong item was delivered

  • Food was damaged during delivery

  • There is a genuine quality issue

Refunds are processed within 3–7 business days after review.

7. Use of Website

Users agree not to:

  • Copy or reproduce website content without permission

  • Misuse the website for illegal or fraudulent activity

  • Attempt to hack, disrupt, or damage the website

8. Privacy & Data Protection

We respect your privacy and protect your data.
Please read our Privacy Policy for full information on how we collect and use your information.

9. Intellectual Property

All images, text, logos, and content on our website belong to [Your Restaurant Name].
No one is allowed to copy or use our content without written permission.

10. Changes to Terms

We may update these Terms & Conditions at any time.
Any changes will be posted on this page with a new “Last Updated” date.