At [Your Restaurant Name], we aim to deliver your food fresh, hot, and on time. Please read the details below to understand how our delivery service works.

1. Delivery Areas

We currently deliver to the following areas:

• [Add Area 1]

• [Add Area 2]

• [Add Area 3]

If you are outside our delivery zone, please call us — we’ll try to assist where possible.

2. Delivery Timings

Our delivery hours are:

• Monday–Sunday: [Add Timing]

Delivery times may vary based on:

• Weather conditions

• Order volume

• Distance

• Traffic

We always try our best to deliver within the estimated time shown during order checkout.

3. Delivery Charges

Delivery fees depend on your location.

• Close-range delivery: £X

• Medium-range delivery: £X

• Long-distance delivery: £X

The exact fee will be shown at checkout before you complete your order.

4. DPD Delivery Service (If Applicable)

For packaged items, gift boxes, or nationwide deliveries, we use DPD for safe and reliable shipping.

With DPD you get:

• Next-day delivery options

• Real-time tracking

• SMS & Email updates

• Secure handling

Once your order is dispatched, you will receive a tracking number.

5. Order Processing

• All meals are freshly prepared after your order is received.

• Processing time may take 20–30 minutes, depending on order size.

• During peak hours or holidays, slight delays may occur.

6. Customer Responsibility

To ensure smooth delivery:

• Provide accurate address details

• Include door/flat number

• Keep your phone accessible for driver confirmation

• Ensure someone is available to receive the order

If delivery fails due to wrong address or no response, re-delivery charges may apply.